call center outsourcing

Established in 2013, Amcar Group is a DBE/MBE Management Consulting Firm that provides professional management consulting and value-added reseller services to the U.S. Department of Defense, Federal civilian, municipal, and commercial organizations. It is a Disabled USA Veteran Owned Minority Business.

acquisition supportconstruction managementCyber securityemergency managementfacility managementInformation TechnologylogisticsLow-voltage cablingManagement consultingprogram managementstaffingSupply Chain Managementvalue-added reseller services

DiRAD Technologies, Inc. is a contact center technology and services provider based in Clifton Park, NY, serving government agencies and enterprise businesses. It offers contact center solutions, outsourced contact center staffing, interactive voice response, mass notification, chatbots and virtual assistants, and its Smart Translator real-time translation solution. The company states it has been in business for over 40 years and is a woman owned business.

24x7 supportAI and Machine Learningbusiness analysiscontact center implementationcustom programmingIVR and chatbot developmentproject managementspeech recognition and text-to-speechtraining and cutover support

ITM Marketing is a boutique contact center BPO headquartered in Central Ohio that has provided call center outsourcing and customer experience management since 1996. It specializes in inbound and outbound contact center solutions for brands nationwide, managing nearly 2 million customer interactions annually across industries including retail, healthcare, financial services, and energy. Its agents handle phone, email, chat, and web interactions using technology such as Genesys Cloud.

conversational botsGenesys Cloud CX platforminbound contact centeromnichannel customer experienceoutbound contact centerreal-time analytics and reporting

Five Star Solutions provides call center outsourcing and customer experience (CX) support, combining experienced agents with intelligent automation and integrated CX technology. The company offers onshore, nearshore, and offshore outsourcing centers and serves industries including healthcare, tech, fintech, retail, travel, government, and insurance. It states its programs follow SOC 2, PCI, and HIPAA-guided best practices and cites more than 40 years of experience.

agent assistAI self-servicecustomer care outsourcingdata entrydispatch servicesomnichannel supportquality automationtechnical supportworkforce optimization

KO Business Solutions is a consulting firm specializing in human resources, staffing, and contact centers across industries including higher education, financial services, and healthcare. Founded in 2016 by Brianna and Scott Nicholson near Chicago, the company provides tailored solutions to optimize workforce, enhance customer support, and streamline operations. Its team has over 100 years of combined executive experience.

bilingual servicesHR servicesinbound and outbound supportManagement consultingmultichannel communicationpayroll processingprocess improvement consultingrecruitmentStaff augmentation