SLA reporting

Bocada provides unified data protection, backup, and storage monitoring software for MSPs and enterprises. Its platforms, Bocada Cloud and Bocada Enterprise, consolidate backup operations in a single dashboard, automate compliance and SLA reporting, identify unprotected assets, and use AI agents for diagnosis and remediation. Bocada Cloud is a cloud-native platform hosted on SOC 2 Type II certified infrastructure; Bocada Enterprise is a self-managed platform scaling to 100,000+ resources.

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AI remediationanomaly detectionbackup monitoringcompliance reportingcustom dashboardsmulti-tenant managementreport automationstorage monitoringstorage utilization forecastingticketing automationunprotected asset discovery

Crusecom is a US-based BPO and technology services company operating since 1998, running regulated customer programs including state and federal public benefits, cardholder operations, and outbound recall and notification programs. It is SBA-certified as a Service-Disabled Veteran-Owned Small Business (SDVOSB) and operates PCI DSS-compliant environments, with a SOC 2 audit in progress.

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agent productivity toolingback-office processingcompliance engineeringemail supportintake automationIVR/IVA build and managementlive chat supportoutbound campaignsQA monitoring and scoringsurveysUS-based customer supportvoice routing