email support

Activus Connect provides outsourced customer experience (CX) services through its SmartVirtual™ platform, using a geographically-dispersed workforce of Ambassadors located in 48 states and Puerto Rico. Services include customer care, sales and retention, social media moderation, technical support, and recruiting support, delivered across voice, email, chat, social media, text, bots, and video channels.

chat supportomnichannel customer supportQuality assurance monitoringsales & retentionsocial media moderationtechnical supportTier 1 and 2 technical supportvideo enabled live supportvoice support

A- Status Enterprises Headquarters INC. (also referred to as A - Status Telecommunication) connects businesses with skilled customer service representatives who handle customer inquiries with care. The company provides live support, multichannel support via phone, email, and chat, and an experienced team trained to handle diverse customer inquiries. It is located at 3343 Peachtree Rd, Atlanta, GA, 30326, and operates Monday through Friday, 9:00 AM to 5:00 PM.

inbound and outbound call handlinglive chat supportmultilingual customer supportquality controlsales supporttech support

A.W. Companies, Inc. is a woman-owned business process outsourcing (BPO) and contact center company founded in 2017 by CEO Wendy Brown. It provides human-first, AI-enhanced customer care partnerships, including customer care, technical support, and back-office functions, with domestic, offshore, and nearshore locations.

AI-enhanced supportback office functionschat supportconsultingcontact center outsourcingcustomer carefulfillmenthelp deskrecruitingsocial channel supportstaffingtechnical supportvoice supportworkforce management

B&F Call Center Solutions provides professional call center services and BPO solutions for businesses across the USA and worldwide. Backed by more than 13 years of experience and 100+ skilled professionals, the company offers inbound and outbound customer support, technical support, live chat, back office operations, AI voice and IVR solutions, and multilingual support in English, Spanish and more.

AI voice agentsappointment settingback-office supportCRM managementinbound call centerinterpretationIVR systemslead generationlive chat supportmultilingual supportorder processingoutbound callingtechnical supporttranscriptiontranslationvoice recognition

Clear Connections provides businesses with highly trained remote customer service representatives to enhance customer satisfaction and streamline operations. Its virtual call center offers flexible and scalable support solutions, with remote agents available 24/7 to handle calls, emails, and live chat, eliminating overhead costs of in-house staff.

24/7 supportcall handlinglive chat supportnew agent orientationremote customer servicevirtual call center

CMD Outsourcing Solutions, Inc. partners with colleges and universities to provide multi-channel, multi-departmental customer service solutions that act as an extension of administrative offices including Financial Aid, Admissions, Bursar, Registrar, and Housing. Their services aim to reduce wait times, accelerate administrative processing, and improve student and parent satisfaction.

AI chatbotCampus KnowledgeBase developmentcost analysis of in-house vs outsourced supportinbound call center supportIVR voice automationlive chatoutbound call campaignsSMS/text messaging

Crusecom is a US-based BPO and technology services company operating since 1998, running regulated customer programs including state and federal public benefits, cardholder operations, and outbound recall and notification programs. It is SBA-certified as a Service-Disabled Veteran-Owned Small Business (SDVOSB) and operates PCI DSS-compliant environments, with a SOC 2 audit in progress.

agent productivity toolingback-office processingcompliance engineeringintake automationIVR/IVA build and managementlive chat supportoutbound campaignsQA monitoring and scoringSLA reportingsurveysUS-based customer supportvoice routing

Elevation Connect is a customer care solutions partner providing digital CX and analytics platform services for Fortune 500 companies and start-ups. They offer customer service through experienced, highly trained team members, scalable staffing, and state-of-the-art technology services and security for chat, email, phone, text, and social media platforms. They also provide consulting for service, sales, processes, and procedures, and donate 20% of profits to non-profit organizations.

analyticschat supportconsultingcustomer caredigital CXhuman resourcesonboardingphone supportquality assurancerecruitingsocial media supporttext support

Energy Choice California (ECC) was established in 2017 and is a leading provider in contact center solutions for the energy industry. ECC's main goal is to help energy retailers and utilities in the state of California, offering turnkey contact center solutions that allow an energy retailer or provider to ramp up quickly and efficiently when operating a community choice aggregation (CCA).

API integrationcontact center servicescrisis managementcustomer careenrollment supportIVRlive chatscript developmentSMSthird party verification

Eplanet Global is a BPO and IT company providing business process outsourcing solutions and services, including digital customer experience, back-office support, consulting, content control and verification, marketing, and web and app development. The company states it has 1000+ employees, 5+ locations, and $50M+ in yearly revenue.

AIback-office supportbusiness process outsourcingcall center serviceschat supportcloud technologiesconsultingcontent control and verificationdata analyticsmachine learningmarketingtechnical supportweb and app development