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Alive5 unifies SMS, live chat, and social messaging with AI trained exclusively on a business's own content. The AI answers routine customer questions and escalates complex issues to human teams through intelligent routing rules. It serves industries including government, retail and eCommerce, sports and entertainment, higher education, and health and wellness.

AI chatbot trained on business contentAI traininganalytics and reportingCRM integrationhuman handoff and routingSMS messagingsocial messaging

AVBRYTA is a 24-hour online mental health clinic. Its psychiatrists are board-certified MDs and its therapists include Masters and PhDs, LMFT, LCSW and LMSW professionals. The clinic offers accessible, affordable and culturally sensitive mental health care, accepts all insurances, and welcomes veterans. Services are provided via messaging, live chat, phone and video conferencing.

Case ManagementCognitive Behavioral Therapyindividualized treatment planningmessagingpsychiatric evaluation and diagnosispsych testingtelehealth/telemedicinetrauma therapyvideo conferencing

Capital Typing provides business process outsourcing solutions including data entry, transcription, language translation, business administration, and customer support services. The company states it began in 2004 doing typing, transcription, and data entry projects and now offers turnkey outsourced office solutions. It serves medical, corporate, legal, and academic clients with human transcription and data management services.

customer supportdata analyticsdata conversiondata entrydata miningdocument scanningindexing and archivinglanguage translationlead generationOCRproofreading and editingsummarizationtaggingtime stampingtranscription

iCarol is a nonprofit helpline software built by CharityLogic Corporation, founded in 2004 by two volunteers at a Distress Centre in Ontario, Canada. It provides an all-in-one contact and client management system for crisis and suicide prevention lines, 211s, warmlines, victim services, and other social service organizations. CharityLogic Corporation was acquired by Harris Computer Systems in March 2018.

client managementcommunity navigationcontact managementfollow-up schedulingonline intakereportingresource and referralshift schedulingSMS/textingsurveystelephony integrationvolunteer management

CMD Outsourcing Solutions, Inc. partners with colleges and universities to provide multi-channel, multi-departmental customer service solutions that act as an extension of administrative offices including Financial Aid, Admissions, Bursar, Registrar, and Housing. Their services aim to reduce wait times, accelerate administrative processing, and improve student and parent satisfaction.

AI chatbotCampus KnowledgeBase developmentcost analysis of in-house vs outsourced supportemail supportinbound call center supportIVR voice automationoutbound call campaignsSMS/text messaging

Denser is a customer experience platform offering AI agents for customer support and a built-in helpdesk. Its AI assistant builds a support agent from a company's website and docs, tests it against real customer questions, and fixes gaps with owner approval. The platform includes AI chatbots that answer with citations and a helpdesk where handoffs become tickets.

actions/API integrationsAI chatbotcitationshelpdeskmulti-channel deploymentplaybooksticketing

TenPoint Complete has a 30-year history of working with customers of all sizes to help them improve their clients' overall experience. It operates a U.S.-based contact center offering outsourced expert services specializing in market research, CSI (Customer Satisfaction Measurement), NPS (Net Promoter Score) research, and administrative services, primarily serving collision repair and automotive businesses.

App DevelopmentCSI measurementemailinbound customer serviceIVRmarket researchNPS researchoutbound telemarketingplatform integration with legacy and third-party systemspredictive/preview/manual dialingSMS textU.S.-based contact center

EasyVirtualFair is virtual career fair software for universities, employers and workforce organizations. Founded in 2016, it provides a browser-based platform with branded employer booths, live chat, video interviews, webinars and event engagement reporting, serving universities, workforce boards and Fortune 500 employers across 25+ countries.

branded online eventsengagement reportingevent managementguided onboardingvideo interviewsvirtual career fair hostingwebinars

Energy Choice California (ECC) was established in 2017 and is a leading provider in contact center solutions for the energy industry. ECC's main goal is to help energy retailers and utilities in the state of California, offering turnkey contact center solutions that allow an energy retailer or provider to ramp up quickly and efficiently when operating a community choice aggregation (CCA).

API integrationcontact center servicescrisis managementcustomer careemail supportenrollment supportIVRscript developmentSMSthird party verification