Quality assurance monitoring

Activus Connect provides outsourced customer experience (CX) services through its SmartVirtual™ platform, using a geographically-dispersed workforce of Ambassadors located in 48 states and Puerto Rico. Services include customer care, sales and retention, social media moderation, technical support, and recruiting support, delivered across voice, email, chat, social media, text, bots, and video channels.

chat supportemail supportomnichannel customer supportsales & retentionsocial media moderationtechnical supportTier 1 and 2 technical supportvideo enabled live supportvoice support

Bradford Roof Management is a commercial roofing company based in Billings, Montana, established in 1942 when Harry Bradford purchased a local roofing company. The company provides roof asset management and consulting, roof system planning and specification, quality assurance, inspection, service and maintenance, and 24/7/365 emergency roof repair. It uses RoofIntel, its proprietary roof management software, to build custom long-term maintenance and replacement plans for clients with roof assets of every size and type.

AutoCAD roof drawingsconstruction oversightInfrared thermal imaging moisture detectionRoof asset inspectionRoofIntel proprietary roof management softwareRoof system design and specification

Contact One Call Center provides 24/7 answering services and modern AI call center solutions. Its US-based call center offers human-backed support enhanced by smart automation, including virtual receptionists, AI answering services, appointment scheduling, and bilingual communication. The company has been taking calls for 44 years and has received the Association of TeleServices Award of Excellence 15 times.

24/7 call answeringafter-hours and overflow call managementAI-powered call handlingappointment schedulingbilingual communicationHIPAA-compliant medical call handlinglive chat supportvirtual reception