omnichannel customer support

ACD Direct is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. It pairs SaaS technology with a distributed workforce of 1,000+ at-home agents across the United States to provide 24/7/365 support. The company offers customer experience, workforce management, managed services, technology reinforcement, and AI quality assurance, and specializes in contact connections via text, phone, email, chat, and digital channels.

AI quality assuranceAPI integrationsAutomationcall monitoringcontact center outsourcingManaged Servicesrecruitingreportingsecurity and compliancetrainingWorkforce management

Activus Connect provides outsourced customer experience (CX) services through its SmartVirtual™ platform, using a geographically-dispersed workforce of Ambassadors located in 48 states and Puerto Rico. Services include customer care, sales and retention, social media moderation, technical support, and recruiting support, delivered across voice, email, chat, social media, text, bots, and video channels.

chat supportemail supportQuality assurance monitoringsales & retentionsocial media moderationtechnical supportTier 1 and 2 technical supportvideo enabled live supportvoice support

CBE Customer Solutions is the customer experience and business process outsourcing arm of CBE Companies, founded in 1933. It operates contact centers and back-office functions with omnichannel, AI-augmented, audit-ready operations across two countries and four delivery centers in the United States and the Philippines, serving regulated industries such as fintech, healthcare, telecom, utilities, and government.

AI-enabled routingback-office processingcompliance and audit programscontact center operationsforecastingfraud preventionintelligent automationRPA automationworkforce optimization

CDS Global, a Hearst subsidiary with more than 50 years of experience, provides end-to-end business process outsourcing for recurring revenue. It unifies acquisition, billing, payments, print, mail, fulfillment, support, and analytics in one connected engine for membership, nonprofit, media, and education brands.

churn managementdonation processingfulfillmentlockbox servicepayment processingprint and mailreporting and analyticssubscription billing and management

Communication Logic, LLC (branded CommLogic) operates two lines of business: customer engagement solutions delivered through human, AI and hybrid models, and government and commercial opportunity sourcing delivered with prime contractor discipline. Founded 2020 and headquartered in Ventura, California.

AI contact centerCRM integrationcustom API developmentFAR-aware deliveryhuman contact centerhybrid human + AIprime contractor deliveryproposal supportvendor sourcing

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AI-driven analyticsAutomation and analyticsclaims processingdocument digitizationeDiscoveryHR and payroll administrationIntelligent Document Processingpayment disbursementsprocurement automationroad usage chargingtransit fare collection