Conversational AI

Alorica is a customer experience (CX) and business process outsourcing (BPO) company with 25+ years of CX expertise. It delivers AI-powered CX and full-service BPO, blending technology, customer insights, talented teams and processes to design and deploy customer experiences at scale across industries including banking and financial services, communications, energy and utilities, healthcare, public sector, retail and consumer goods, technology, and travel and hospitality.

AI and automationanalytics and insightsbusiness process outsourcingcontent moderationcustomer experience managementdigital translationfraud preventionidentity verificationloan servicingManaged Servicesquality assuranceTraining and instructional designworkforce management

BrainHi provides an all-in-one AI platform for healthcare and other sectors, with a conversational AI agent named LARA that answers phone calls, schedules appointments, sends SMS outreach, and reduces no-shows. The company states its conversational AI has handled over 47 million conversations across the United States and Puerto Rico, and that it is HIPAA compliant and SOC 2 certified. BrainHi was co-founded by Emmanuel Oquendo (CEO) and Israel Figueroa (CTO).

AI-powered phone answeringappointment schedulingcall center cloud phonedigital check-inoperational analyticsoutbound campaignsSMS outreach

Caalm-AI is an enterprise AI and data systems engineering firm that builds production-grade AI and data systems for complex, regulated environments. It works with mid-to-large organizations facing regulatory complexity, legacy constraints, or environments where off-the-shelf tools have failed. The company does not sell products or licenses; it engineers custom systems with security, access control, and compliance treated as first-class design constraints.

anomaly detectionAPI Orchestrationdata pipelinesdocument classificationEnterprise RAGForecasting Systemsgovernanceintelligent document processingKnowledge ExtractionOCR & Parsing Pipelinespredictive analyticsRPARule Enginesworkflow integration

CodeBaby creates real-time, animated 3D AI avatars and emotionally intelligent digital humans that guide people through websites and apps, answer questions, and complete tasks. The company serves education, healthcare, hospitality, retail, entertainment, and customer service, and offers build-your-own avatars, turnkey managed solutions, and hologram/avatar solutions. CodeBaby was founded in 2001 by two doctors in Canada and was later acquired by Geppetto Avatars (idAvatars) in 2016.

3D animationAI avatarsAPI integrationhologram technologyproprietary animation tools

CogAbility builds safe and affordable AI-powered digital employees called CogBots for public servants in government, health care, and education. Founded in 2017 by Jim Hoskins, a former IBM engineer, the company leverages AI technologies from IBM, Google, Amazon, Microsoft, and OpenAI to deliver conversational AI, process automation, document processing, and custom AI solutions as a full-service offering.

document processinggenerative AImachine learningNLPOCRprocess automationRPASystem Integrations

CONNEXiONS builds the Conversation Machine™, a patent-pending Conversation Quality System that improves how conversations happen in real time. It is one platform with two interfaces: powering AI agents and guiding human agents. The company has built conversational technology with world-leading brands since 2019, serving healthcare, contact centers, and training.

AI agent design and trainingautomated quality assuranceembodied avatarspost-call analysisreal-time conversation guidancetraining & simulationvoice and text agents

Content Guru is a global provider of Customer Experience (CX) solutions, founded in 2005. It offers the storm® cloud CX platform and brain® AI orchestration layer, delivering omni-channel customer engagement, workforce engagement management, unified communications, and AI capabilities such as conversational AI, agent assist, and real-time transcription and summarization. Its services are hosted on in-nation data centers with 99.999%+ availability.

agent assistAI orchestrationCloud contact center (CCaaS)custom integrationsintelligent automationomni-channel customer engagementreal-time transcription and summarizationUnified Communicationsworkforce engagement management

Convai provides a conversational AI platform for creating and deploying 3D AI characters (virtual humans) that interact through natural language and realistic behaviors in virtual environments. Its embodied AI agents have multimodal perception, seeing and hearing surroundings and responding with dialogue, voice, gestures, and contextually appropriate actions. It serves games, metaverse, XR, training simulations, and social virtual worlds.

game engine integrations (Unreal Engine, Unity, 3JS)lipsyncmultilingual supportmultimodal perceptionno-code creation toolsOpen APIs

Decision Engines is a software company providing an AI-powered enterprise platform for finance operations, founded in 2017. Its platform automates accounts payable processing, contract lifecycle management, and finance workflows, and includes a conversational AI assistant for finance teams. The company is listed on SAP Store and states SOC 2 Type II compliance.

AI-driven invoice capturecontract clause extractionERP integration (SAP, Oracle, NetSuite)fraud detectionintelligent GL codingintelligent process automationinvoice reconciliationmachine learningmulti-level approval workflowsobligation trackingservice invoice validation

Delta AI is a Scenario-Based Training platform that uses AI-enabled role-players tailor-made to accomplish training and learning objectives. It delivers accessible, scalable training solutions for the Private Sector and Department of Defense (DoD), letting users transition between specialized scenarios at the click of a button. The service is provided by Delta Learning Inc., a Delaware corporation, on a business-to-business basis to organizations.

AI role-playersintelligent tutoringperformance dashboardsrecommendation engine

Diagenix is a full spectrum IVR and speech solution provider offering conversational and generative AI, voice biometric, ASR and TTS technology combined with professional services for omni-channel applications. The company provides on-premises ASR and TTS engines, packaged applications, connectivity products, and contact center solutions, along with consulting, custom application development, tuning, installation, integration, software engineering, and maintenance and support.

ASR and TTSgenerative AIinstallation and integrationIVR application developmentMaintenance and Supportsoftware engineeringtuning and optimizationvoice biometrics

Eccentex provides an AI-powered business automation platform, Eccentex HyperAutomation Cloud, that unifies omnichannel engagement, dynamic case management, adaptive process automation, and platform-agnostic AI orchestration. Its offerings include Customer Service Cloud, Financial Services Cloud, AI Assisted Case Management, and ServiceJourney for Genesys Cloud CX, serving customer service, financial services, and public sector teams.

AI assisted case managementAI orchestrationbusiness intelligence and analyticsCCaaS integrationemail automationintelligent document processinglow-code platformomnichannel engagementprocess automation

Element451 is an AI-driven CRM and AI agent platform built for higher education. Its Bolt AI Agent Engine deploys specialized agents across marketing, admissions, student success, and CE & Workforce, while Element is an AI-native CRM connecting data, workflows, and AI agents across the student lifecycle. The company reports being trusted by 400+ higher education institutions and is headquartered in Raleigh, NC.

AI agentsAI-native CRMapplication reading and scoringfraud detectionintegration with SIS, LMS, and CRM platformspersonalized outreach across email, SMS, chat, WhatsApp, and voice

Emastine Advisors combines strategic consulting with advanced technology solutions to help middle-market businesses solve operational challenges and capitalize on marketplace opportunities. Its approach is grounded in practical strategies, implementation excellence, and AI-enabled innovation to deliver tangible and measurable operational improvements.

AI-facilitated systems integrationautonomous AI agent developmentbusiness process automationdigital transformation planningoperations optimizationprogram deliveryproject management (waterfall, agile, hybrid)strategic consulting

Entratus provides a secure, enterprise-grade conversational AI platform that powers voice, chat, SMS, email, and digital communications. Founded by experts in insurance, tech, AI, and regulatory systems, it offers end-to-end AI solution design, planning, development, and deployment, with a modular platform tailored to mission-critical environments.

call back schedulingcompliance toolkitcomputer visionentity detectionexpert systemshuman escalationintent recognitionmachine learningmultilingual supportnatural language processingneural networksReporting analyticssentiment analysissummarizationtopic detectionvoice integration