contact center services

Afni helps leading brands strengthen customer relationships through customer engagement, CX, contact center, insurance, subrogation, and business process outsourcing solutions. Its contact center teams provide service and support, and its solutions span acquisition and growth, care and retention, P&C insurance, and collections.

back-office processingchat, messaging, and social media engagementclaims handlingCollectionsinbound and outbound voicesubrogation

ARCSmart Solutions is a full-service integrated direct marketing and customer care solutions agency offering contact center services, end-to-end marketing services in traditional direct response media and emerging new media, and multicultural marketing services. Since 2017, it has partnered with companies offering turnkey solutions. Clients range from small businesses to Fortune 500 companies across industries including cable TV, telecom and wireless, broadband and Internet, location based services, financial services, energy, healthcare, insurance, publ

customer profilingdatabase designdirect maillist servicesMarket ResearchMarket Segmentationmulticultural marketingPropensity ModelingSEOsocial mediateleservicesweb/digital media

Ashaun is a customer-centric outsourced contact center business solutions provider founded in 2000. The company offers private-label agents and analysts who handle phone calls, text messages, social media, data entry and emails, with performance tracked and recorded. Ashaun customizes operating solutions around each client's needs and emphasizes scalability, rapid deployment, and building long-term client relationships.

agent screening, interviewing and trainingdata entrymulti-channel communication handlingprivate-label customer supportscalability and rapid deployment

Atlantech Online, Inc. is a public utility in Maryland, Virginia and the District of Columbia that provides Internet connectivity over fiber, VoIP phone services (including Teams Calling), and data center services to businesses, education, and government entities. Founded in 1995 as a dialup Internet Service Provider for business, it has grown its network into one of the Top 3% networks in the world according to CAIDA.

call recordingcloud faxdata center/colocationDDoS protectionfiber internet connectivityMicrosoft Teams Callingstructured cablingUCaaSVoIP phone services

Capitol Bridge is based in Arlington, Virginia with offices in Pittsford, New York; Columbia, South Carolina; and Isabela, Puerto Rico. It partners with government and private organizations to improve customer service, streamline operations, and support clinical teams, providing nationwide and locally focused services including customer service operations, government process optimization, and independent clinical review services. It has been certified by CMS as an Independent Dispute Resolution Entity under the No Surprises Act.

automated quality assurancecustomer service operationsgovernment process optimizationindependent clinical reviewspeech analyticsStaff augmentationvirtual agents

Energy Choice California (ECC) was established in 2017 and is a leading provider in contact center solutions for the energy industry. ECC's main goal is to help energy retailers and utilities in the state of California, offering turnkey contact center solutions that allow an energy retailer or provider to ramp up quickly and efficiently when operating a community choice aggregation (CCA).

API integrationcrisis managementcustomer careemail supportenrollment supportIVRlive chatscript developmentSMSthird party verification

Evolent specializes in connecting care for people with complex conditions, working across specialties and primary care to improve the care journey for patients with cancer, cardiovascular diseases, musculoskeletal disorders, and other conditions. Its solutions span multiple medical specialties, offering health plans the potential to improve health outcomes and affordability across the member experience.

actuarial servicesBehavioral Healthcare managementclaims processingclinical pathwaysdata managementdecision supportencounters managementenrollment and eligibilitymedical economics analyticsMSO for delegated provider servicesPharmacy Benefit Managementpopulation health managementprovider credentialingprovider/patient engagementrisk adjustment and quality

F.H. Cann & Associates, Inc. (FHC), established in 1999, is a certified woman-owned/family-owned organization providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. FHC serves higher education, government, financial services, healthcare, telecommunications, and utility industries with scalable, compliant, customer-centric services.

bilingual staffingbusiness process outsourcingdebt collectionearly risk & delinquency managementfraud prevention & identity verificationinbound/outbound call handlingloan servicingomnichannel outreach (voice, chat, SMS, email)

Invsatek delivers a comprehensive suite of IT solutions and services tailored to technology companies' diverse needs, including strategic IT consulting, IT hardware, and IT software solutions. The company states it helps businesses harness technology for growth and success with agile, scalable, and secure IT solutions.

cloud securityCybersecuritydisaster recoveryendpoint protectionidentity and access managementincident response/threat huntinginfrastructure as a serviceIT consultingnetwork securitysecurity awareness trainingSIEMthreat detection/responseUnified Communicationsvideo surveillance

Ivyhill Technologies is an Enterprise Information Management service provider offering cost-effective solutions and quality staffing to commercial businesses and Federal, State, and Local Government Agencies. Founded in 2015, it delivers services including software and systems development, human resources support, contact center services, information/records management, and administrative support. It is a Minority Business Enterprise (MBE), Disadvantaged Business Enterprise (DBE), and Small Business Enterprise (SBE) certified by the State of Maryland Dep

Administrative supportapplication developmentCybersecurityData AnalyticsDocument Conversionhuman resources supportInformation ManagementInfrastructure SupportQueue ManagementRecords managementsoftware and systems development