contact center outsourcing

ACD Direct is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. It pairs SaaS technology with a distributed workforce of 1,000+ at-home agents across the United States to provide 24/7/365 support. The company offers customer experience, workforce management, managed services, technology reinforcement, and AI quality assurance, and specializes in contact connections via text, phone, email, chat, and digital channels.

AI quality assuranceAPI integrationsAutomationcall monitoringmanaged servicesomnichannel customer supportrecruitingreportingsecurity and compliancetrainingWorkforce management

🔥 14 days free. Experience custom call answering and 24/7 support with zero commitment. Try It Now 800-411-5777 Results See all results EN EN FR ES Request Info Free Trial Home » About the call center’s call center About us Answer Net is a full-service provider of inbound, outbound, and automated contact center services. We also have specialty divisions in business process outsourcing (BPO), agriculture (Answer Net Agriculture), nonprofit, appointment setting (Appointment Setting Pros), and education (Answer Net Education). Who we are OUR STORY Answer Net is a brand name for the Answer Net family of affiliated companies. These include Answer Net, Inc., New Answer Net Inc., Cerida Investment Corp. Synergy Solutions, Contact Centre Growth Corporation and TPV, LLC., among others.Together with our affiliates, Answer Net operates 31 contact centers within the continental United States and.

AI chatbotappointment schedulingBPOcloud contact centercustomer supportemail managementinbound contact centerIVRlead generationlive agent chatmarket researchomni-channel supportorder processingoutbound contact centertelemarketingtelephone answeringtelesalesthird party verificationvirtual receptionist

A.W. Companies, Inc. is a woman-owned business process outsourcing (BPO) and contact center company founded in 2017 by CEO Wendy Brown. It provides human-first, AI-enhanced customer care partnerships, including customer care, technical support, and back-office functions, with domestic, offshore, and nearshore locations.

AI-enhanced supportback office functionschat supportconsultingcustomer careemail supportfulfillmentHelp deskrecruitingsocial channel supportstaffingTechnical Supportvoice supportWorkforce management

Moneypenny is a US-based 24/7 provider of phone answering, AI receptionist, managed live chat, and contact center outsourcing services. Founded in 2000, it has 1000 US and UK team members and handles 40,000+ calls every day for 10,000s of businesses, combining trained receptionists with proprietary AI tools.

24/7 call answeringAI receptionistappointment schedulingbilingual answering (English and Spanish)call dispatchingCRM integrationlead qualificationmanaged live chatorder processingpayment taking

Davis Professional Services (DPS) is an 8(a), HUBZone, and EDWOSB certified management consulting firm founded in 2017 in Atlanta, GA. It delivers professional services to Federal Government agencies and commercial organizations, becoming an extension of client teams to improve quality of services, create efficiencies, and achieve cost savings.

administrative supportcontact center operationsCurriculum Development & DeliveryDigital marketingeLearning developmentmarketing communicationsMulti-Channel Customer CareOperational Transformationsorganizational assessmentsProgram Managementproject managementTraining & OperationsWeb Development & Design