contact center optimization

Lydia Barron Consulting Group (LBCG) is a certified Minority Women Business Enterprise providing management consulting, executive coaching, and speaking services. Led by Lydia Barron, a former Wall Street executive with 25+ years of Fortune 100 leadership experience, the firm helps senior leaders in financial services, healthcare, government, and other regulated industries execute critical priorities with clarity, structure, and accountability.

Agile TransformationAI Strategy, Implementation & Digital TransformationCRM Strategy & ImplementationCybersecurity & Employee Awareness TrainingData Analytics & EngineeringData Center & Cloud Modernizationexecutive coachingInsourcing, Outsourcing & Divestituresmergers & acquisitionsOperational excellenceRegulatory, Risk & Compliance Enablementspeaking & eventsStrategic Planning & GovernanceTransformation PMO

Blackstone+Cullen is an Atlanta-based consulting firm with 35 years in business that helps mid-market companies in the Southeast implement AI, automate workflows, and fix operational problems. It provides AI consulting and implementation, modeling and analysis, contact center optimization, ERP/CRM implementation, post-acquisition integration, enterprise architecture, and talent acquisition and executive search. It also offers its Level42 platform for AI requirements management and governance.

AI consultingAI implementationAI trainingdata acquisitionEnterprise architectureERP and CRM implementationexecutive searchexploratory data analysismachine learningmodeling and analysispost-acquisition integrationprogram/project managementsimulationstatistical analysissupply chain analysissystem integrationworkflow automation

Farlinium is a remote-first consulting firm specializing in Customer Experience (CX) analytics and Experience Management. It provides strategic consulting in CX and Voice of Customer (VOC), implements and manages the Qualtrics platform, and develops custom integrations, dashboards, and reports. Its analytics solutions help organizations turn feedback from calls, chats, surveys, and other sources into action to improve customer satisfaction and loyalty.

custom integrationsCX analyticsdashboard and insight generationQualtrics implementationtext analysisVOC consulting