SMS/text messaging

Avalon Consulting Group is a woman-owned, remote-first nonprofit fundraising agency founded in 1997 by Ann Herzog and Allison Porter. It works exclusively with nonprofits, providing full-service support across strategy, creative, and analytics, including direct mail, digital fundraising, paid media, email, texting, and donor analytics. The firm is led by President Allison Porter and has more than 100 staff.

audience segmentationcomminglingcopywritingdesigndigital fundraisingdirect maildonor analyticsEmail Marketingpaid mediapostal optimizationpredictive modelingproduction managementWebsite optimization

CMD Outsourcing Solutions, Inc. partners with colleges and universities to provide multi-channel, multi-departmental customer service solutions that act as an extension of administrative offices including Financial Aid, Admissions, Bursar, Registrar, and Housing. Their services aim to reduce wait times, accelerate administrative processing, and improve student and parent satisfaction.

AI chatbotCampus KnowledgeBase developmentcost analysis of in-house vs outsourced supportemail supportinbound call center supportIVR voice automationlive chatoutbound call campaigns

Fortell provides voice AI and phone/SMS technology for government agencies and nonprofits, helping automate eligibility screening, phone-based intake, document collection, and client follow-up. Its platform is built for community action agencies, Continuums of Care, and county governments, supporting programs such as LIHEAP, coordinated entry, transportation, and Head Start. The company states it uses a controlled model rather than public generative AI and keeps human oversight central to decision-making.

automated remindersdocument collectioneligibility screeningmulti-language support (100+ languages)smart routingvoice AI