service design

A1M Solutions is a small business dedicated to huge missions, working at the intersection of policy, human centered design, data, and product for government programs focused on improving health outcomes, including the Centers for Medicare and Medicaid Services. It translates statutes and regulations using technology and content design so federal and state clients can implement policy, and builds technical solutions through platform-agnostic advising, user research, and communications.

business intelligencechange managementcoaching and trainingcontent and communicationseducation and outreachexperience design and user researchInstructional Designknowledge managementpolicy and data analysispolicy implementation strategyprocess automationproduct managementprogram and project managementTechnical Leadership

Affix Digital is a full-stack engineering and design firm that collaborates with government to craft solutions for complex challenges. Its agile, user-centered approach to research, design, and testing yields digital services that support government goals and improve people's experiences with services and products.

Data Analyticsdesign researchfull-stack engineeringhuman-centered designprogram managementscalable software developmentsecurity for the software lifecycletestinguser experience designworkshop facilitation

Agilious is an SBA Certified 8(a) Small Business founded in 2013 by Manjit Singh. It helps organizations build digital solutions by simplifying software delivery and eliminating waste, using its AI-Enabled Value Guardian framework. Services span organization transformation, product strategy, experience design, modern software development, data analytics, and agile governance, serving federal agencies and private institutions.

Agile governanceData AnalyticsDevSecOpsexperience designLow-code platform modernizationModern Software Developmentproduct strategySAFe implementationvalue stream mapping

ArcheSys helps federal, state, and local government organizations modernize technology, improve digital services, and deliver better outcomes through practical innovation, modern engineering practices, and human-centered design. Founded in 2019 by Ketan Patel, the company combines strategy, engineering, and delivery expertise across product management, cloud services, service design, and modernization initiatives.

agile deliveryAI implementationautomationcloud-native platformscloud optimizationdata interoperabilityDevSecOpsDigital modernizationFHIR-based implementationFinOpshuman-centered designplatform engineeringproduct managementprogram managementSite reliability engineering

Beneficent is a consultancy founded by Amy Heymans dedicated to solving complicated problems and co-creating human-centered systems and experiences. It partners with clients committed to whole health, financial wellbeing, and positive impact, working from research through strategy, ideation, and execution. Beneficent is certified as a Woman Owned Small Business (Fed WOSB) and a Women's Business Enterprise in Massachusetts.

behavior change designCRM refinementdigital product designgo-to-market strategyGrowth Strategyhumanity-centered business strategyleadership retreatsprototyping and testingquantitative and qualitative researchsystems thinking and futures thinkingvalue proposition designvisioning and concept-buildingworkshops and training

BLN24 is a Technology × Experience firm that solves complex problems for government agencies and Fortune 500 and enterprise organizations by designing experiences and engineering the technology behind them. Founded in 2017, it began serving commercial and nonprofit organizations before expanding into federal mission work supporting agencies such as the Department of Defense and FEMA. It is based in McLean, VA.

accessibilityAI & machine learningbrand strategyCampaign Developmentcloud infrastructurecontent strategyCybersecurityData Analytics & ManagementData engineeringDevSecOpsDigital ProductsEnterprise architecturehuman-centered designlegacy modernizationstakeholder engagementUX Research & Designvisual identity

Catalyst 3 is a digital services consultancy that delivers modern software development, design, and data engineering practices in an integrated approach, focused on helping federal agencies achieve mission outcomes. It uses small, nimble teams with a disciplined delivery approach to get high value, quality product into users' hands faster.

Content Designcontent strategyCX Strategydata analysisdata architectureData engineeringdata governanceData ScienceDesignOpsdigital strategyfull stack developmentMobile developmentproduct designproduct managementprogram managementSecurity Engineeringsolution architectureuser researchvisual design

Cloudberry is a NYC-based hybrid creative agency, consultancy, and behavioral science lab that applies behavioral science to help enterprise clients shape perception and drive action. Based in NYC and focused on enterprise financial services and healthcare, it is privately held with a core of 30 people. It was co-founded by Paul Roeraade and Sandy Williams after they worked together in the early 2000s exploring digital experience design.

AI Opportunity MappingApplied Behavioral ScienceBrand Strategy & ActivationCustomer & Employee ExperiencesCustomer journey mappingdigital product designFront-end Development & CMSResearch & TestingUX/UI Design

Codal is a digital product strategy, design and development agency that provides end-to-end strategy, design and engineering for meaningful experiences. It helps organizations identify opportunities, optimize operations, and implement solutions that drive measurable growth, serving industries including healthcare, retail, manufacturing, financial services, legal, automotive and life sciences.

AI strategyBigCommerce developmentbrand & visual designcloud infrastructureCMS implementationconversion rate optimizationcustom developmentData Sciencedesign thinkingexperience researchproduct designproduct strategyquality assuranceSEOShopify developmenttechnical due diligence

CommUnity Professional Services helps property and community management companies strengthen service delivery, improve Board confidence and reduce the operational burden on community managers. It brings more than 20 years of shared-services, customer-experience and operational transformation experience, applying enterprise service-delivery principles to community association operations.

governanceoperational transformationperformance measurementrequest managementvendor management

Design Research Collective (DRC) is a human-centered design research agency dedicated to helping companies connect with customers through empathy-driven innovation. It works at the intersection of market research and design thinking, discovering deeper meanings and unmet needs behind human behavior to inform innovative solutions. DRC also trains teams at top retail, medical device, and industrial companies on human-centered design principles and tools.

design & innovation workshopsEthnographic Researchexperience designhuman-centered design trainingjourney mappingpersona developmentproduct innovationprototypingqualitative design research

Deux Digital Corp. is a Maryland-incorporated, minority-owned design research firm serving the Washington, DC metro area and clients nationwide. Founded in 2017, it delivers design thinking to public service, helping clients discover unmet needs, ideate innovations, and enhance experiences through comprehensive design research. It serves civilian federal agencies, state and local governments, and nongovernmental organizations.

CX measurementdesign thinking workshopsNLP-driven analysisqualitative and quantitative researchSurvey design and distributionThematic analysisuser research

Empact Global is a strategy and innovation consultancy that helps organizations understand complex systems, anticipate what's next, and turn insight into meaningful change. It works across government, health, research, education, and community systems, combining strategic foresight, systems thinking, human-centered design, and operational improvement. It is a Black- and woman-owned small business based in Wake Forest, NC, founded by Shaunté Kinch.

capability buildingfacilitationhuman-centered designLean and continuous improvementprocess and performance improvementresearchstrategic foresightSystems Engineeringsystems mappingsystems thinking

For People is a woman-owned small business that helps government agencies solve data and technology challenges through human-centered solutions. The company provides software engineering, data science and strategy, human-centered design, and policy analysis to make public services more efficient, accessible, and equitable. Its work has improved government programs serving over 145,000,000 people.

AI readiness assessmentsAPIs and system integrationsCloud-based analytics and reporting infrastructurecontent strategyData pipelines and platform modernizationData Science & Strategyhuman-centered designpolicy analysissoftware deliverysoftware engineeringworkflow redesign

Friends From The City is a Chicago-based civic tech company that works with state and federal government agencies to make public services easier to use. It is a distributed team of researchers, designers, developers, and product managers that provides strategy, design, development, and product services, building digital services that outlast the contract.

Accessibility (WCAG)agile deliveryAPI development and integrationautomated testing and deploymentbackend developmentcloud infrastructurecontent strategyDiscovery researchForm redesignfrontend developmentInformation architectureproduct managementprototypingUX/UI Design

Imagine Deliver is an award-winning strategy and design firm headquartered in Minneapolis and recognized as a certified B Corp. It partners with government, philanthropy, and business leaders to build scalable solutions to complex civic challenges, working nationally across healthcare, government, philanthropy, and community development. The firm combines creative insight with operational precision using its Considerate Design™ approach.

coalition buildingConsiderate Design™ approachevaluation designexecutive-level advisinglandscape and system scansmeasurement frameworkspilot project designresearchscenario modelingstrategic facilitationsystems innovationuser-centered designworkshop facilitation