process and performance improvement

Ascend Healthcare Advisory, LLC is a certified Service-Disabled Veteran-Owned and Women-Owned Small Business providing healthcare operations, workforce, and transformation advisory services. Based in New Orleans, Louisiana, AHA partners with medical practices, healthcare organizations, and government healthcare partners to strengthen operations, improve organizational performance, develop their workforce, and implement change.

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administrative workforce trainingchange managementdigital health implementationfront-office and administrative workflowsimplementation and sustainability supportleadership and supervisor developmentoperational implementation supportpatient access and schedulingperformance and accountability structurespractice operations assessmentsprocess redesignrole clarity and team effectivenessstakeholder engagement and alignmentworkforce and workload assessment

Empact Global is a strategy and innovation consultancy that helps organizations understand complex systems, anticipate what's next, and turn insight into meaningful change. It works across government, health, research, education, and community systems, combining strategic foresight, systems thinking, human-centered design, and operational improvement. It is a Black- and woman-owned small business based in Wake Forest, NC, founded by Shaunté Kinch.

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capability buildingfacilitationhuman-centered designLean and continuous improvementresearchservice designstrategic foresightSystems Engineeringsystems mappingsystems thinking