mystery shopping

Alsobrook & Associates LLC, branded as A & A, is a Georgia-based small business offering business and personal consulting, coaching, notary services, small business support services, and consumer protection education. The founder, Connie Alsobrook, brings over 20 years of experience in consulting and mentoring.

answering servicesBusiness consultingcall center trainingcoachingemergency preparedness trainingnotary servicesphotographyscheduling management

ARC CONSULTING, LLC is a woman-owned customer experience management firm with over 30 years in business. It provides quality assurance solutions, mystery shopping, omnichannel quality monitoring, analytics tools and CX research, quality coaching and training programs, and editing services to organizations large and small across the nation and around the world.

Analytics and CX researchCall coachingEditing servicesOmnichannel quality monitoringquality assurancereporting dashboardstraining programs

BPA Quality provides independent contact center quality assurance combining human evaluation with AI-assisted tools and psychometric science. Founded by contact center professionals with over 30 years of experience, it serves 100+ clients across financial services, healthcare, retail, and telecommunications, monitoring interactions in 48 languages. Its mission is to keep AI honest and people inspired.

compliance monitoringcontact center quality assurancemultilingual QA (48 languages)psychometric analysisquality monitoringspeech analyticstraining and coaching

Indochina Research is a market research company operating in Cambodia, Laos, Myanmar, and Vietnam. It provides reliable, high-quality data and insightful research findings to support business and social development, and has been doing so since 1994. The company conducts regional large-scale quantitative projects and complex qualitative studies, and is a member of the WIN Association covering 49+ countries.

design thinkinggeo informationhot spot surveysmarket entryqualitative researchquantitative researchretail auditsocial listeningsocial research