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Charles River Consultants (CRC) has provided critical infrastructure support and application development services to Fortune 500 customers since 1978. Starting in 2000, CRC shifted focus to building and hosting its own cloud applications that enable global customers to exchange and manage business-critical communications, including large-scale messaging integration, email, EDI and fax workflow applications. Deloitte & Touche named Charles River to its FAST 50 list of fastest growing technology companies in New York.

application developmentcloud application hostingEDIfax workflowInfrastructure Supportmessaging integrationrapid customization

TenPoint Complete has a 30-year history of working with customers of all sizes to help them improve their clients' overall experience. It operates a U.S.-based contact center offering outsourced expert services specializing in market research, CSI (Customer Satisfaction Measurement), NPS (Net Promoter Score) research, and administrative services, primarily serving collision repair and automotive businesses.

app developmentCSI measurementinbound customer serviceIVRlive chatMarket ResearchNPS researchoutbound telemarketingplatform integration with legacy and third-party systemspredictive/preview/manual dialingSMS textU.S.-based contact center

The Answer Network provides 24/7/365 professional telephone answering, receptionist, dispatching, and call center services for businesses nationwide across all 50 states. Founded in 1995 in Roanoke, Virginia by Michael Fultz, it has grown from a small local team into one of Virginia's largest answering services. Trained agents handle calls, messages, and customer interactions with personalized greetings and exact protocols.

appointment schedulingcall patchingcustomer supportdispatchingemergency call answeringfaxorder entrySMS message deliverytelephone answeringVOIPweb-based order entry