customer experience management

Alorica is a customer experience (CX) and business process outsourcing (BPO) company with 25+ years of CX expertise. It delivers AI-powered CX and full-service BPO, blending technology, customer insights, talented teams and processes to design and deploy customer experiences at scale across industries including banking and financial services, communications, energy and utilities, healthcare, public sector, retail and consumer goods, technology, and travel and hospitality.

AI and automationanalytics and insightsbusiness process outsourcingcontent moderationConversational AIdigital translationfraud preventionidentity verificationloan servicingManaged Servicesquality assuranceTraining and instructional designworkforce management

Customer Experience360 (CE360) is a Customer Experience Management and consulting firm. It provides customer engagement solutions, customer and employee insights, operational process evaluation, strategic marketing guidance and market research. It has partnered with Horowitz Research for customer satisfaction, NPS research, and market research.

Customer journey mappingData AnalyticsMarket ResearchNet Promoter Score programsStrategic marketing

Datawise is a data analytics, market research, management consultancy, and digital transformation solutions provider with over two decades of experience serving clients in more than 25 countries across Asia, Europe, and the Americas. It offers proprietary frameworks and tools and holds ISO 9001 and 27001 certifications and GDPR compliance.

behavioral analyticsbusiness intelligencecloud servicesCRM/HCM IntegrationsData AnalyticsData Dashboards and Visualizationdata managementDigital transformationManagement consultingMarket ResearchMobile application developmentpredictive analyticsreal-time trackingsurveysweb-based application development

Excite Business Solutions LLC is a Phoenix, AZ-based consulting firm that helps organizations increase Brand Value, sales and profits using customer-centric methods. It offers branding solutions, CX/CE/BPO/CCaaS customer experience and contact center technology, and operations/OPEX improvement approaches that reduce waste and failure demand. The firm works virtually/remotely and is led by President Charles Shillingburg.

BPObrandingCCaaScontinuous improvementLeanmentoringoperations improvementSix Sigma