contact center consulting

AMC Technology, established in 1995, provides contact center consulting and engineering services, combining voice expertise, Salesforce consulting, and hands-on engineering. The company helps enterprises design, validate, and implement Agentforce Contact Center, Agentforce Voice, Partner Contact Center, and complex enterprise voice architectures, using lab environments and Forward Deployed Engineers. Its DaVinci Toolkit is a contact center orchestration platform connecting Salesforce, telephony, AI, and customer systems.

AI voice agentsCTI migrationengineering and prototypingIVR modernizationlab validationorchestrationreal-time transcriptionSalesforce integrationSIP and carrier connectivityvoice architecture design

Contact Center 411 is a vendor-neutral consulting practice made up of veteran contact center management professionals, each with more than twenty years of industry experience. The firm supports all aspects of contact center operations, technology, and customer experience, including performance and productivity improvement, technology innovation and platform integration, outsourcing strategies, and business continuity planning. It is a virtual organization with partners and consultants located throughout the United States.

assessmentsbusiness continuity planningchange managementoutsource advisingperformance and productivity improvementtechnology innovation and platform integration

Communication Strategies is an independent technology consulting, Voice (VoIP) and telecommunication services firm established in 1987, acting as a client advocate assisting in design, strategic planning, technology acquisition and project deployment. Headquartered in California with offices in California, Colorado, Arizona and Pennsylvania, it specializes in enterprise and government consulting services and project management.

budget validationCloud migrationcontract negotiationsexpense managementneeds assessmentnetwork designproject managementproject oversightRFX procurementstrategic-planningvendor selection