call center management

AMA Consulting Group is a results-driven consulting firm that helps Public Housing Authorities and affordable housing organizations streamline operations, ensure compliance, and enhance program performance. It provides program management, consulting, and compliance solutions for Public Housing and Housing Choice Voucher programs, serving all 50 states, Puerto Rico, the Virgin Islands, and Guam. It was founded in Central Florida and has locations throughout the United States and Puerto Rico.

Audit preparationLIHTC ComplianceOperational Assessmentpolicy developmentprocess optimizationprogram administrationprogram managementquality assuranceremote processingrisk reductionSEMAP Auditingstrategic-planningtraining

Core Customer Service (CCS) is a national call center management organization dedicated to compliance and customer service, with a management team having over 50 years of call center and government contracting experience. CCS specializes in providing support services to Federal Agencies and Federal contractors, and was founded by a Certified Public Accountant and Certified Internal Auditor, building the company on an infrastructure of compliance and management controls.

Business Process Operation (BPO)Federal security complianceOutsourced StaffingRecruitment and retention of employeesService Contract Act compliance

CRP, Incorporated is a management consulting firm specializing in technology-based solutions. Its core practice areas include research and evaluation, policy assessment and analysis, call center management and staff augmentation, training and technical assistance, and technical support, logistics, and events management. It serves public agencies, education systems, institutions of higher education, and other clients, and is located in Washington, D.C.

events managementlogistics supportpolicy assessment and analysisResearch and evaluationStaff augmentationtraining and technical assistance

DG Technical Services (DGTS) is a staffing, operations, workforce, and Business Process Outsourcing (BPO) partner based in Knoxville, TN. It provides customized resource and process solutions including personnel leasing, project management, technical staffing, call center operations, supply chain and logistics, marketing, quality control, warehouse operations, manufacturing support, and automation with robotics and cobots.

business process outsourcingchange managementelectrical maintenanceIT servicesmanufacturing supportmechanical maintenancepersonnel leasingPLC and robot maintenanceprocess optimizationproject managementquality controlrobotics and cobot integrationsupply chain and logisticswarehouse operations