24/7 request intake

Already OTW is an Atlanta-based maintenance desk for owners running multiple rental properties. It handles requests such as leaks, lockbox issues, and AC failures at any hour, logging each request, prioritizing urgent issues, coordinating the right specialty trade, keeping guests updated, and tracking each issue until resolved. It also keeps per-address property history including equipment, warranties, access details, and repeat issues.

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guest updatesissue prioritization by urgencymaintenance and repair coordinationper-address property historyspecialty trade coordination