24/7 omnichannel contact center support

Epiphany is a U.S.-based outreach and member engagement partner working exclusively in Medicaid and the public payer space. It provides 24/7 US-based contact center and CX outreach and support to MCOs, providers, technology vendors, Fiscal Intermediaries, and states, helping them reach and engage members. Founded in 2007 and headquartered in Akron, Ohio, it offers its REACH member engagement solution.

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analytics and reportingcompliance supportinbound and outbound outreachpredictive risk scoringtranslation and interpretation